5 Years Warranty

HOW DOES THE 5 YEARS WARRANTY WORK?

Each wood watch by timeofwood.com is warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than 5 years. To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the Timeofwood.com limited warranty. Further, timeofwood.com will not be responsible for loss or damage connected to the use of its product nor the life of the battery. If you purchased your watch within 5 years and you need it repaired, simply visit our contact us page to send us an email. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:

For United States based customers, we will provide return shipping service if your RMA was issued within 90 days of your original order.

For customers outside of the United States, you will be responsible for returning the watch back to our facility; however, we will reimburse you up to $20.00 USD for the shipping if your RMA was issued within 90 days of your original order.

If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.

*If the model you have bought is no longer available we will provide to you a full refund.

 

If you want to know more about our Refund Policy, click here.